Terms

Terms and Conditions
Our terms and conditions as set out below apply to all transactions on or relating to the Square Deal Electrical web site. Some items may be Sold as an Agent of Euronics, and Terms and Conditions applied by Euronics will supersede our Terms and Conditions in that event, these items will be clearly marked on our website.

The Terms and Conditions for ‘Rent to Buy’ can be viewed separately here.

For Terms and Conditions relating to Rental Agreements please visit the AZ Rental website.

Terms and Conditions may change from time to time; changes will be posted here and will apply to all subsequent orders received. These terms do not affect your statutory rights.


Delivery is usually a ground floor boxed drop off (no more than 3 steps up to the front door), but we can also offer delivery to room of choice, unpack and position, 1st and 2nd floor deliveries and so on, which will usually be a two man team. There may be extra charges for additional services or delivery outside our local area (as indicated on the ‘Areas We Cover’ page of our website). For stock items we usually advise the delivery date at point of sale, for ordered item(s) we will call you to arrange a delivery date as soon as the item(s) arrive with us. As our vehicles route is calculated on the day we are unable to give you a time for delivery before that but if you call us any time after 9AM on the delivery day we can tell you where your delivery is in the run and advise an approximate time frame for you (usually a 2 hour window).

All prices on the Square Deal Electrical web site include VAT and local Delivery for large appliances unless otherwise stated (Small appliances such as vacuum cleaners, kettles, toasters etc. do not include delivery but can be delivered for a small charge).

Upon receipt of your order we will contact you by phone to arrange delivery (you will usually be contacted same or next working day). All Product(s) must be signed for, by an adult (18 years and over). Upon delivery you may be asked to provide photo identification such as a passport or photo drivers licence, together with a utility bill and the credit card used to make the purchase.

When a Pre-arranged and agreed delivery day and/or time has been given, and then that delivery (and or installation) fails because there is no one at the address to sign for the Product, you may be liable to pay a charge for the failed service, which will depend upon the size, weight and type of the item(s). Failure to advise us of reasons why standard delivery might not be possible may result in a charge for failed delivery.

All goods are subject to availability and whilst every effort is made to deliver goods within the time scales specified delays are sometimes unavoidable. We will inform you of any delays as we are made aware of them. In the event that there is an unacceptable delay for goods you have already paid for you may cancel the order (prior to dispatch), and we will give you a full refund providing the delay is not a result of any special arrangements you have requested. Cancellations after dispatch may be subject to a return cost.

Most manufacturers have a shutdown period over Christmas and New Year, which will obviously result in some delays to orders over this time. Some manufacturers also have a summer shut down period, which may affect delivery on some orders. Our Sales team will advise details of such delays when they contact you.

Please inspect your goods prior to signing for them; if goods are damaged or incorrect do not accept the delivery. Contact us as soon as possible, preferably while the delivery driver is still there. We strongly recommend that you do not sign the delivery note before inspecting the goods, most delivery notes state that the goods are correct and in good condition, when you sign the delivery note you are indicating that you agree to that statement which makes it more difficult to resolve any problems later.

Goods should only be delivered to the address your credit or debit card is registered to. In some circumstances we may be able to offer delivery to alternate addresses, although we may request that you make payment by alternate means. Delivery should only be made to the final destination of the product, as damage resulting from transit will not be covered if you have transported the product since delivery. If you need to arrange onward transport of a product any damage later found would be the responsibility of the person or company transporting the goods onward for you.
Delivery dates / timescales are accurate at the time we advise you of them. Square Deal Electrical cannot accept responsibility for failed deliveries and will not accept any claim for compensation for loss of time or other expenses subject to the delivery not being made on the originally indicated date or time.

If you are arranging installation by a third party we suggest you do not book the installation until after the product has been delivered and inspected.


Ordering - You can order using our secure server (instructions are given on each page), or by telephoning our sales team on 01582 751666 (Option 1). We try to ensure all information on our web site is correct and accurate; details are provided by the Manufacturer, or obtained from web sites, brochures and promotional literature. Specifications and price may occasionally change. Square Deal Electrical cannot be held responsible for errors on this site including but not limited to price. If we discover an error (including errors in price) we will contact you immediately to give you the option of reconfirming your order, and we will correct the error as soon as possible.

Line drawings and dimensions are for guidance only, you should always check with the manufacturer for exact measurements before commissioning kitchen fitters to build units specifically for certain models. The line drawings supplied by the manufacturer show approximate sizes and should not be relied upon to be exact.

Square Deal Electrical reserves the right to withdraw goods from sale at any time.

Payment can be made using most major credit and debit cards, cheque, bankers’ draft or cash. We do not make a charge for credit card transactions. All cards used should be registered to a UK address. Cash must be paid in person at our Dunstable sales office and cheques or bankers’ drafts must have your full name and address written on the back. Cheques and Bankers Drafts should be made payable to "Square Deal Electrical". We require all cheques and bankers’ drafts to clear before we will process your order. If you wish to pay by cheque, bankers’ draft or cash please contact our sales team for further details. Acceptance of your order is taken to be when cheque and bankers draft payments have cleared, acceptance of credit or debit card orders is taken to be once the transaction has been settled by the card issuer. We will verify all debit and credit card details with the card issuer before processing your order. In the event that we do not contact you within 2 working days of you placing your order please telephone our sales team. The order number on the automated response is a temporary number and will change once your order is processed, you will receive a receipt with your equipment.

When placing an order please ensure that the invoice address you give is the address your credit card is registered to, and the name you give is the cardholder name as it appears on the card. Failure to do so will result in your transaction being declined and delays in processing your order.


Electrical installation is usually carried out by our own installers at time of delivery. They will carry out a safety check (including visual inspection and Earth Loop test). Standard length cable will be supplied by our installers. In the event that we are unable to complete the installation for safety (or any other reasons) we will advise you of the issues and will be happy to return once they are resolved. If you need an electrician to make alterations / repairs we can usually arrange for one to contact you. If you have any doubts about the electrical connections required please discuss with one of our team before the installation date. If you are changing from a Gas Appliance to an Electric Appliance the existing Gas feed must be capped by a Gas Safe engineer prior to installation of the Electrical Appliance.


Gas installation is usually carried out by our approved installers after delivery is made by us. They will carry out a safety check and complete a Gas Safe Registration on the installation. They will use the existing safety chain and pipe work providing it is safe to do so; if they need to be replaced there will be a separate charge. Any alterations carried out to conform to current regulations or for general safety issues will be discussed with you and payment would be to the Gas Fitter. Removal of an old appliance is usually carried out by our delivery team providing they are able to do so, or we will return after the installation.


Dual Fuel installation is usually carried out in two parts, the electrical connection is carried out by our installers at time of delivery then the gas part of the installation is carried out by our approved installers later the same day. They will carry out a safety check and complete a Gas Safe Registration on the installation. They will use the existing safety chain and pipe work providing it is safe to do so; if they need to be replaced there will be a separate charge. Any alterations carried out to conform to current regulations or for general safety issues will be discussed with you and payment would be to the Gas Fitter.


Built In installation will be carried out by our own installers at time of delivery or a third party depending on the product type. Where we use a third party, any additional work would be payable directly to the installer. The fitting of furniture doors is subject to doors being in a suitable condition to take fittings in required places (if fixing points are pre-existing screw holes that are loose or over pre-cut mounting points you may need to replace the door or have it professionally altered or repaired). If you have any doubts about the requirements please discuss with one of our team before the installation date.


Wet Appliance installation is usually carried out by our own installers at time of delivery. They will unpack the appliance, remove transit bolts and transit packaging then connect and test the appliance (to existing services only). We can also provide a brief demonstration of the basic functions. In the event that we are unable to complete the installation for any reason we will advise you of the issues and will be happy to return once they are resolved. If you have any doubts about the connections required please discuss with one of our team before the installation date.


Television / Video / Audio Product Installation is carried out by our own installers at time of delivery. Building of stands / pedestals (when requested) is usually carried out prior to delivery to save time wherever possible. We will connect up to three existing items providing they have the correct connections and are compatible with the product being delivered (SCART is no longer used on most equipment, if it is available it will usually be a maximum of one socket). Features requiring Wi Fi will be set up providing signal is available and necessary passwords etc. are available. A short demonstration of the basic features will be provided.


Removal Service is usually carried out by our own installers at time of delivery. If you have requested removal only then the product to be removed must be disconnected ready for collection at time of delivery, if you have also booked installation or delivery to room of choice and unpacking then our installers will disconnect for you providing they are able to do so. Any equipment to be disconnected and removed must be able to be isolated from the connected services (Gas, Water, Electric etc.). Please ensure any isolation valves, cut-off switches etc. work properly prior to the delivery date.
Please note that Waste Electrical and Electronic Equipment (WEEE) cannot be disposed of with your normal household waste; however your local council may have facilities for collection of such waste (usually at a charge) or your local Tidy Tip should have facilities if you are able to transport the product yourself.


Door Reversal (generally only available on refrigeration but occasionally available on other appliances) will be carried out by our own engineers prior to delivery. Door reversal must be requested at time of purchase or at least several days prior to the requested delivery date. Door Reversal is very time consuming and so cannot usually be carried out on site or at short notice prior to delivery.


Refrigeration products (Domestic) are all designed to work on Ambient Room Temperature and therefore should be situated in the main building where the temperature is controlled. The Guarantee will not cover products that are in garages, conservatories, porches, out-houses etc. There are few exceptions to this rule, please ask for further info on climate classes and exceptions.
After Sales Service - If you experience any problems with your purchase we recommend that you check the relevant section of your instruction manual before arranging for service. In our experience many apparent faults can be solved quickly and easily in this way.
All Appliances supplied by Square Deal Electrical have a minimum of 12 months full parts and labour guarantee (for domestic use) excluding parts and accessories. The guarantees are given by the manufacturers, in most cases the after sales service is handled by the manufacturers own service organisation. Details on how to arrange service should be supplied with the product. If you have difficulties arranging service or are unhappy with the service supplied by the manufacturer please contact our Service team on 01582 751666 (Option 2). Please advise us of any contact names or reference numbers you have been given as well as the nature of the problem.


Repair Service. We also offer a chargeable repair service on most appliances.
We offer a callout service for larger appliances; small items and TV’s can be brought into our showroom to be booked in. For items booked in at our showroom there will be an initial fee payable which is deductible from your final bill. Our callout service is charged as a fee including Callout and the first half hour labour which is payable at time of booking. In both cases additional parts and/or labour will be quoted separately if required.
We also offer a Fixed Price Repair Service on selected items. Fixed Price repairs relate to items with a single fault, products with more than one fault may have a higher cost to repair but you will be notified if this is the case before work proceeds. If more than one fault is noted on your appliance you would only be charged for the additional parts required, wherever possible we will complete repairs for the single price stated. Some parts are excluded from the Fixed Price Repairs including but not limited to: replacement of Motors, Complete Cabinets, Tub/Drums, LCD / PLASMA Screens and PCB’s. In the event that your appliance needs one of these parts you will be quoted separately, the average additional cost is approximately £60.00 but may vary to a degree. If you are quoted extra to complete a repair and decide not to proceed or it is not possible to complete a repair due to unobtainable parts or excessive costs you will not be charged the balance of the fixed price and in some cases will be credited for the repair costs already paid. This is extremely rare though as the vast majority of all repairs booked are completed for the standard Fixed Price shown.

All large appliance repairs carried out are covered by 6 months service warranty, Small Appliances and TV’s are 3 months. This covers only the parts fitted to complete the repair / service and is not a warranty against other faults that may develop. If we notice a part that is likely to fail soon whilst carrying out a repair for you we will advise you of the possibility and give you the option of having it replaced at the same time to save on future costs.


Extended Warranties that are offered for FREE on selected products are subject to registration (usually within 28 days of purchase). We also offer Extended Warranties that can be purchased with most appliances for cover up to 5 years.

Key benefits:
No unexpected bills.
Full call out, parts and labour cover for up to 5 years.
Annual renewal available at the end of the covered period.
New for old replacement if necessary.
No penalty for making a claim, no limit on claims.
Customer help line 6 days a week.

The following information may assist you in deciding whether or not to purchase an extended warranty:

Whether or not you purchase an extended warranty, as a consumer you have various statutory rights that apply to the purchase of your goods. These include the right to claim for a repair or replacement up to six years (five in Scotland) if your electrical goods were not of satisfactory quality or fit for their purpose when sold. Within the first six months, the burden of proof is on the retailer to establish that the goods you purchased were of satisfactory quality and fit for their purpose. However, after the first six months, you will have to prove that the goods had a fault when sold to you. Please be aware that this does NOT cover faults that develop during the normal life of the product, it relates to faults present at the time of purchase. Further information on your rights can be obtained from your local Trading Standards Department.
Extended warranties may also be available from other high street outlets, insurance companies and other providers. Extended warranty cover may also be available free if your purchase was made using certain credit cards, please check with your credit card issuer. Some household contents insurance policies cover for accidental damage, fire or theft of electrical goods. However, an excess may be payable and a claim may affect the cost of subsequent insurance premiums.

You are entitled to shop around for extended warranty. (We will be happy to offer you a written quotation for the price and duration of one of our extended warranties, which will remain valid for 30 calendar days from the date of issue of the written quotation. Any offers, such as discounts/vouchers etc., which are linked to the purchase of the extended warranty will also remain available for that period).
When comparing prices for extended warranty remember to check what is actually being covered. Not all policies cover call out, parts, labour and replacements and some providers restrict you to specific places to purchase replacements from.

If you decide to purchase an extended warranty from us for an appliance, you have the right to cancel that extended warranty within 45 calendar days and receive a full refund provided no claim has been made under the terms of the extended warranty. You will also have the right to terminate the extended warranty at any time after the 45 day cancellation period and receive a pro rata refund of the amount paid. The amount refunded will be calculated in proportion to the number of complete unexpired months of protection remaining.

If you make a claim under the terms of the extended warranty during the 45 day cancellation period you will not be eligible to cancel the extended warranty policy and receive a full refund. However, should you wish you will still be able to terminate the extended warranty after that period and receive a pro rata refund in relation to the number of complete months remaining before the expiry of the extended warranty. You may give notice of your intention to cancel or terminate the extended warranty in person, by telephone or in writing to the address shown on your policy document.
Our extended warranties are provided by a UK based insurance company (Retra Insurance Services) which means that if the provider gets into financial difficulty, money from the financial Services Compensation Scheme will be paid to you so will not lose out.

If you decide to replace the electrical goods during the life of this extended warranty your warranty cover will cease, and no refund will be payable.

If you make a claim under this extended warranty Retra Insurance Services will continue to provide coverage under the warranty until its expiration date, provided that the goods are economically repairable in relation to the aged value of the goods.

All goods supplied by Square Deal Electrical are for domestic use only unless otherwise stated, if you are planning to use them for business purposes please make sure you have appropriate insurance cover.

Free extended warranties that are occasionally offered by manufacturers are usually by redemption, this means that you will receive a form with the product which must be completed and returned to the manufacturer to qualify for the extra warranty. Failure to complete the form and return it in the required time will mean your guarantee period will remain at the standard 12 months. Upon receipt of your completed form the manufacturer will send you confirmation of your extended warranty and a policy, which you should keep safe along with a copy of your invoice. Other manufacturers offers usually operate in the same way, failure to complete your redemption form and return it to the manufacturer in time will result in not receiving the item on offer. Please do not send your forms to Square Deal Electrical unless specifically asked to do so as this will result in delays processing your claim.


Existing Services (depending on type of equipment being installed) will be a standard bayonet gas fitting for gas appliances, a ¾ inch water inlet pipe with isolation valve for wet appliances, an under sink spigot or stand pipe for waste water, a standard mains socket or fused connection unit on a ring main (extension leads are not recommended for domestic appliances particularly those that draw high current), an isolated dedicated cooker point for cookers / ovens or hobs that draw more than 15 amps, an aerial (or cable / satellite) connection for TV’s and recorders, Wi-Fi for SMART products.


Promotions are subject to availability and/or valid within dates shown only. Some promotions are by redemption and are subject to redemption or claim forms being submitted within the timescale specific to that promotion. Some promotions are offered by the Product manufacturer and will be subject to the terms and conditions for the specific promotion as advertised by the manufacturer.


Refunds and Returns - If you need to return Product(s) because you are a consumer and have cancelled the Contract within the fourteen working days cooling-off period, you will be responsible for the cost of returning Product(s) or, where applicable, of us collecting the Product(s) from you.

Upon receipt of the product, we will refund the price of the Product(s) in full, less the cost (incurred collecting the product(s), and replacing any missing items (or accessories) unless a separate charge has already been made covering those costs. We will process the refund due to you as soon as possible and, in any case; within fourteen days of the day we take receipt of the Product(s).

Should you wish to return Product(s) yourself, you should contact us so we can provide you with any relevant returns documentation for you to complete and send back with the Product(s), along with a copy of your proof of purchase. Any Product(s) supplied must then be returned at your own expense, within 7 days of your notice to us. You must notify us with the name of your chosen courier and the date they are returning the Product(s) to us. All Product(s) returns must be insured to their full retail value. Once the Product(s) have been safely returned to us we will carry out an inspection. We cannot accept unboxed or opened items and any Product(s) being returned by you should be new, in the original box and still sealed. If the Product(s) are in their original sealed packaging and have not been opened, we will issue a full refund.

If you are returning Product(s) that are faulty, you will not be responsible for any collection costs. You will need to contact us and we will initially look at resolving the issue. If this is not an issue that we can resolve, and the product is less than 28 days old, then the product can be returned, at our cost, and you will receive a full refund for the Product(s) once a fault has been confirmed. However, if any accessories are missing, the cost of these will be deducted from your refund.

This provision does not affect your statutory rights.

Exceptions to the returns policy are: Special Orders, Goods made to the consumers personal specification / clearly personalised goods, Goods which by reason of their nature cannot be returned, Goods liable to deteriorate or expire rapidly, Audio or Video recordings or Computer software which have been opened by the consumer. Kitchen Units, spares and accessories are special orders, as are some products, particularly those that are made to order (this is usually those products that have a long delivery lead time).

In some cases the manufacturer may wish to arrange the refund and/or return, in which case details of their procedure will be advised when they contact you. For goods being returned directly to the manufacturer we will require a signed copy of your collection note before we can process your refund. In all cases where a product is being returned the Product(s) will be inspected for signs of damage, installation or use when they are received and you will be notified of any costs for which you are liable or the refund will not be authorised. Costs arising from damaged returns may be deducted from the final amount refunded or charged as a separate transaction. Credit card refunds will only be made to the card used for the original transaction.

Please find below the list of current prices for any missing accessories, together with the Product(s) returns. The prices shown below are per each missing item. Euronics reserve the right to change these prices in the future. All Product(s) are checked on return to the warehouse. In the event of the Product(s) being used, or accessories being missing and identified at the point of collection, a full refund will not be processed. In some cases the cost of the replacement item may exceed those shown below and we reserve the right to charge accordingly.

MISSING ACCESSORIES
Consumer Electronics
Remote control £70
Cables £20
Active 3D glasses £70
Passive 3D glasses (two pairs) £20
Desk Top stands £130
User Manual £10
Major Domestic Appliances
Washing machines & Dishwasher hoses £20
Fridge/Freezer/ Fridge freezer, internal accessories £25
Cookers & Hobs internal accessories £25
Cookers & Hobs external accessories £25
User Manual £10

PRODUCT RETURNS or FAILED DELIVERY
Consumer Electronics
LCD/LED/Plasma TV up to 37"
New, boxed and in original condition £40
New, and un-boxed £50
LCD/LED/Plasma TV over 37"
New, boxed and in original condition £60
New, and un-boxed £70
Consumer Electronics
All domestic appliances, (excluding American refrigeration and Range cooker) New, & boxed and in original condition £40
All domestic appliances, (excluding American refrigeration and Range cooker) New, & un-boxed and in original condition £50


Mailing – We may contact you by email with special offers that we feel may be of interest to you. All offers sent by email will include the opportunity to be removed from our mailing list. If you request specific information from us and we are unable to contact you by phone or email we may contact you by post with the information you requested. Business clients may receive mailings and offers by post from us. Any mailing list compiled by Square Deal Electrical will not be shared or sold to companies outside our company group. If you receive mail from us in error, that was not requested or that you do not wish to receive please contact our Sales team on 01582 751666 (Option 1) so that we can correct the error and prevent it from happening again.


Feedback - We value your opinions and suggestions, if you have any comments you wish to send please use the "Contact Us" button at the top of any page within our site. If you would like a reply please make this clear when you contact us and supply us with your contact details. Your comments and name may be published on our web site or social media (your contact details will not be displayed).


Complaints - It is the aim of Square Deal Electrical to provide an excellent level of service at all times, however if you have a complaint please use the "Contact Us" form to report it to us. Alternatively contact our Sales team by telephone on 01582 751666 (Option 1), or by post to Customer Support, Square Deal Electrical, 5 Thames Industrial Estate, High Street South, Dunstable, Beds. LU6 3HL.

Please include your Full Name and Address, any reference numbers you have, and a brief description of the problem, your email address and/or your telephone number so we may contact you. The information you supply will be kept confidential, all complaints will be acknowledged within 5 working days. The laws of England shall govern the contract between us and any disputes will be resolved exclusively in the courts of England.


Privacy Policy - At Square Deal Electrical we take the privacy of our customers very seriously. We will only use the information that we collect about you lawfully (in accordance with the current GDPR – Full policy available on request). Square Deal Electrical does not sell, share or rent any of the information collected on this site. The only details about you we pass on are those details required to fulfil your order or answer any enquiries.

To protect against fraud we undertake a number of security checks. The information we receive may be supplemented with information from 3rd party sources. The information gathered is used solely by Square Deal Electrical. The type of information we will collect about you includes: Your name, Address, Phone number(s), Email Address, Credit/Debit Card details.

The information is collected in two places on our web site. We ask for your name, address, phone number, and email address on enquiry forms, this is used to respond to your enquiry. The amount of information you provide is up to you. The information you supply enables us to be more accurate with your reply and provide a better service.

To place an order using our secure server you will be required to supply personal information including phone number, address and credit card details. This information is not optional; we will need this information to be able to process your order. The information you supply on the order form is encrypted using only the highest levels of SSL Internet security.

We will never collect sensitive information about you without your specific consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at the following address: Security@CallDE.co.uk If you find any inaccuracies we will delete or correct it promptly.

Our security measures are in accordance with current law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Our web site contains links to other sites. Please note that we are not responsible for the privacy practices of these other sites. We recommend that you read the privacy and security statements of any site that requests personal information from you.

All calls to Square Deal Electrical may be recorded.

Our privacy statement applies only to Square Deal Electrical. If you have any questions or comments about our Security and Privacy Policy please send us an email marked for the attention of "The Controller of Data Protection" to Security@CallDE.co.uk


Cookies - The Square Deal Electrical web site uses cookies to enhance your viewing of our site, as do the majority of other web sites. We also use IP addresses to gather broad demographic information and to analyse trends. Although it is possible to identify visitors to our web site using IP addresses we do not do so except in cases of fraud or attempted fraud.

Cookies are text files saved to your computer or mobile device using your website browser. Only that server will be able to retrieve or read the contents of that cookie and each cookie is unique to your web browser. There are different types of cookies. Session cookies are temporary and are deleted from the device when your browser is closed. Persistent cookies are saved on your computer and are not deleted when the browser is closed. Persistent cookies are used to save your preferences ready for when you return to the website. Flash Cookies are not set by your browser, rather than having individual cookies for particular jobs a flash website will store all data in one cookie. You can control how much data can be stored in a Flash Cookie, but you cannot choose what type of information is allowed to be stored. Cookies set by our website are classed as First Party Cookies, but cookies may also be set by a different website or organisation via embedded content, such as Manufacturers adverts / Offers, Twitter or Facebook content.

You may disable or alter your browser setting for cookies on your device. Check your Help or Tools tab and then usually an option for Cookies, Privacy or Options. You should then be able to limit, delete or control the way your browser stores and uses cookies. Disabling cookies may limit your experience as you may have to repeatedly enter the same details or miss personalised information and adverts. Some browsers will allow you to block Third Party Cookies without affecting First Party Cookies (so auto completion of forms etc. will continue to work but outside content and websites will be blocked).